Order Cancellation:

Customers may request order cancellation by contacting our customer support team. Cancellation requests can only be accommodated if the order has not been prepared or dispatched.

Refunds:

Refunds may be issued on a case-by-case basis for valid reasons such as order errors, quality issues, or extenuating circumstances. Customers must contact us within a reasonable time frame to report any concerns or request a refund.

Refunds may be provided through the original payment method or as store credit, at our discretion

Refund Eligibility:

Refunds may not be provided if the customer fails to notify us within the specified time frame or if the issue arises from customer error or negligence. Refunds are not available for orders that have been partially or fully consumed or if the customer no longer desires the order after delivery.

Return of Goods:

In certain cases, we may request the return or photographic evidence of the delivered goods before processing a refund. The cost of returning goods, if applicable, shall be borne by the customer unless the return is due to our error or a defective product.

Processing Time:

Refunds will be processed within a reasonable time frame, and the exact processing time may vary depending on the payment method and circumstances.

Communication:

We strive to address customer concerns promptly and fairly. Customers should provide accurate and detailed information regarding their issue to facilitate efficient resolution.

Changes to Orders:

Changes to orders, such as modifications or additions, may be accommodated if requested within a reasonable time frame and if the order has not yet been prepared or dispatched. Additional charges or refunds may apply based on the nature of the requested changes.

Contact Us:

For any cancellation, refund, or order-related inquiries, please contact our customer support team at hello@kozmo-cloud.com.

Please note that this cancellation and refund policy is subject to change, and we encourage customers to review the policy periodically.